MGMT 1000 Chapter Notes - Chapter 7: Instant Messaging, Cloud Computing, Crowdsourcing
20 Jun 2018
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CHAPTER 7 – Short Workplace Messages and Digital Media
- cloud computing - storing information online
Email
- most business messages sent by email
- being overwhelmed by too many messages – unnecessary replies, “Reply-all”
- less distinction between work and home
- always leaves a “paper” trail ! can be used as evidence ! don’t put anything in an email
that you wouldn’t post on your office door
- be aware of company policy – ex. sending personal emails etc.
- good for: short, informal messages, requesting information, responding to inquiries
- NOT a substitute for face-to-face conversations/phone call
Drafting Emails
- draft compelling subject line (avoid irrelevant words, include verb)
- Include a greeting – sets tone for message, determines primary/secondary audience
- Organize body for readability and tone
- Close effectively – action statement, due dates, requests, name, contact
Professional Email and Memos:
- Subject line:
- Summarize central idea
- Include label if appropriate – FYI, REQ, RE
- Avoid empty or dangerous words – one words subject lines or: help, problem, free
- Opening
- State purpose for writing
- Highlight questions
- Supply information directly
- Body
- Explain details
- Enhance readability – short sentences, short paragraphs
- Apply document design – bullets, numbering, parallelism
- Be cautious
- Closing
- Request action
- Provide a goodwill statement or closing thought
- Avoid cliché endings
Instant Messaging and Texting
- real-time communication, sharing information immediately, making decisions quickly,
unobtrusive
- productivity boosters – getting answers quickly, allow multitasking
- can be a distraction
- risk of revealing sensitive information
- risk of phishing (fraudulent schemes), viruses, malware, IM spam, can be evidence in
lawsuits
Document Summary
Chapter 7 short workplace messages and digital media cloud computing - storing information online. Be aware of company policy ex. sending personal emails etc. Good for: short, informal messages, requesting information, responding to inquiries. Not a substitute for face-to-face conversations/phone call. Draft compelling subject line (avoid irrelevant words, include verb) Include a greeting sets tone for message, determines primary/secondary audience. Close effectively action statement, due dates, requests, name, contact. Include label if appropriate fyi, req, re. Avoid empty or dangerous words one words subject lines or: help, problem, free. Enhance readability short sentences, short paragraphs. Apply document design bullets, numbering, parallelism. Provide a goodwill statement or closing thought. Instant messaging and texting real-time communication, sharing information immediately, making decisions quickly, unobtrusive. Productivity boosters getting answers quickly, allow multitasking can be a distraction risk of revealing sensitive information risk of phishing (fraudulent schemes), viruses, malware, im spam, can be evidence in lawsuits. Introducing yourself when texting a new client.
