Management and Organizational Studies 2181A/B Chapter Notes - Chapter 15: Total Quality Management, Behavioural Sciences

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Tony Francolini

Document Summary

Two important notes about change 1) change in one area causes change in another 2) Changes in these things often call for organizations to devote a lot of attention to people of the organization. The process of change: unfreezing, occurs when the current state is unsatisfactory. Often stimulated by crises: changing, occurs when a plan is enabled to move the organization or it(cid:495)s people to a more satisfactory area. Organizational learning: refers to the process through which organizations acquire, develop, and transfer knowledge throughout the organization. Learning organization: refers to an organization that is better at learning than others. This organization has processes in place for creating, acquiring, and transferring knowledge to modify and change its behaviour. Diagnosis: systematic collection of information relevant to impeding organizational change. Change agent: experts in the application of behavioral science knowledge to organizational diagnosis and change.