Management and Organizational Studies 2181A/B Chapter 10: Chapter 10 – Communication

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Ellen Choi

Document Summary

Communication: the process by which information and meaning is transferred from a sender to a receiver. Left side source or sender of information. Sender must translate/encode an idea into a verbal, written, or nonverbal message. Encoded message is transmitted to a receiver. Interpret or decode the message to form an understanding of the information it contains. The exchange of information and meaning when one or more individuals are physically present, and where communication occurs without the aid of any mediating technology. Natural, immediate, and embody a type of comprehensive independence se(cid:374)se that (cid:449)e (cid:862)a(cid:272)t a(cid:374)d rea(cid:272)t(cid:863) i(cid:374) real time to the content and tone of the messages being exchanged. Verbal (spoken and written language) and nonverbal qualities (voice inflections, hand gestures, facial expressions) provide a rich information source. Co(cid:374)sidered the (cid:862)gold sta(cid:374)dard of (cid:272)o(cid:373)(cid:373)u(cid:374)i(cid:272)atio(cid:374)(cid:863) engage more human senses than mediated communication. Email and other forms of mediated communication are gradually reducing the frequency of face-to-face communication in work settings.