Management and Organizational Studies 2181A/B Chapter Notes - Chapter 1: Scientific Management, Human Resource Management, Westjet

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Sarah Ross

Document Summary

Westjet focusses on a superior guest experience, a caring culture, and maintaining business in the longterm. Def: field of understanding, explaining, and ultimately improving the attitudes and behaviours of individuals and groups in organizations. Human resource management: field of study that focuses on application of ob theories and principles in organizations. Ob explores relationship between learning and job performance vs. hrm studies the best ways to structure training programs for employee growth. Strategic management: field of study devoted to exploring product choices and industry characteristics that affect an organizations profitability. Strategic management studies relationship between firm diversification and profitability. Classical management scholars: frederick taylor and max weber- emphasis on specialization, coordination, and efficiency. Father of scientific management (using scientific methods to design optimal and efficient work processes and tasks) Engineer focussed on figuring out what optimized efficiency using observation, measurement, experimentation ex. Reduce hand movements by brick layers reduces tiredness allows more bricks to be laid.