Management and Organizational Studies 2181A/B Chapter Notes -Human Relations Movement, Tom Peters, Hawthorne Effect
DepartmentManagement and Organizational Studies
Course CodeMOS 2181A/B
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CHAPTER 1 – ORGANIZATIONAL BEHAVIOUR AND MANAGEMENT
•Organizations: Social inventions for accomplishing goals through group effort.
•Organizational behavior is concerned with
oPeople and managing them to work effectively.
oHow organizations can survive and adapt to change.
oHow to get people to practice effective team work.
•Behaviors necessary for survival and adaptation are…
1. Be motivated to join and remain in the organization;
2. Carry out their basic work reliably, in terms of productivity, quality and
3. Be willing to continuously learn and upgrade their knowledge and skills;
4. Be flexible and innovative.
•Firms must “Get innovative or get dead.” – Tom Peters
•Organizational behavior: The attitudes and beliefs of individuals and groups in
•Goals of organizational behavior:
1. Predicting organizational behavior
2. Explaining organizational behavior
3. Managing organizational behavior
•Management: The art of getting things accomplished in organizations through
There were two views of the “correct” way to manage an organization:
1. The classical view and bureaucracy
2. The human relations movement and a critique of bureaucracy
The Classical View and Bureaucracy:
•Advocates: experienced managers and consultants
•Advocated a very high degree of specialization of labor and of coordination
•Each department tended to own affairs, centralized decision making
•“Bureaucracy” comes from Max Weber
•Bureaucracy = means of rationally managing complex organizations
oStrict chain of command, each member reports to just one supervisor
oSet of detailed rules
oCentralization of power at top of organization
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