There were two views of the correct way to manage an organization: the classical view and bureaucracy, the human relations movement and a critique of bureaucracy. Bureaucracy comes from max weber: strict chain of command, each member reports to just one supervisor, set of detailed rules, strict specialization, centralization of power at top of organization. The contingency approach: an approach to management that recognizes that there is no one best way to manage, and that an appropriate management style depends on the demands of the situation. Interpersonal roles: expected behaviors that have to do with establishing and maintaining interpersonal relations: figurehead roles: legal docs, leadership role, liaison role: Manager serves as symbol of organization, not active decision maker. Ex: making a speech to a trade group, entertaining clients, signing. Manager selects, mentors, rewards, and disciplines employees. Manager maintains horizontal contacts inside and outside organization.