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Chapter 1

Chapter 1 Organizational Behaviour and Management


Department
Management and Organizational Studies
Course Code
MOS 2181A/B
Professor
Victoria Digby
Chapter
1

Page:
of 3
c
mpc

MMM              

MMM !"#!$%&'
mp£º 
MMM(!!$
MMM!)
#*#
mpº +   # !$ ,   )  
!#
mp&
MMM+,)-#
mpÔ
MMM+º,!,.),
#
mpc

 
MMM/.#0$*!#1)&
MMM0)º
  MMMM 
MMMM
MMMM(!$2*
MMMM3##.0-#º-,,)
mp1#,#&
4,)0º MMM3
               5MMM3,#
!"#$$$$%&'( 
)             
    ! ! ,) )    ,  ! 
#)#,
mp6##º
MMM+7)#,),!)#
  ! ,   # #   #

MMM6#º#)M
mpcÔ*

+  8 9:  ##  # ,  !$ !;#
 ,     !     , 
#
mpc+*
 ,
MMM2 ##)2
7º
MMM7
MMM<$
MMM)*
MMM£$))
mpc-.*
             

MMM +! 4 ,)º ;  )  ) )  ,!$ 
$;#!$=,;,#,#
>$#!$ 
MMM5)?@6!$#)##>
mpc./
0c
MMM66MMMAA:##
#
MMM0#>,)
     MM6!7*
mpc
MMMB"%!)##*,#º
     MM6,!)
     MM.,!
mpc  MMMM # #  *      *
$#
mpMMM$:+):)#
#**
mpMMM-71:)#*º
MMM
MMM
MMM£#
MMM.#*
MMM6*!#*
mp12c
MMM+,#!.!A
A.!13 
MMM +   ,     )  
#)º
MM3)
MM/,
MM0#
MMM +   , ,  M  ,
)#)#)
MMM+,7)#
##>
mp1
MMM6!###),)
MMM +   ! )#     ,) 
!$>
MMM##)!!$!#*
mpcc0
MMM+#!)#*º% %
MMM£#
MMM + #)   # #*       !) 
#
MMMB#)
mp0#1
MMM "$# 6 6%MMMMM $#   ,    
,
MMM)#>MMM ),
>,
MMM B   !   MMM     , 
,
MMM0CCC
MMM#,1MMM
MMM -#  1) MMM   #  $    $
!)##50#$