Management and Organizational Studies 2181A/B Chapter 8: Ch.8 Midterm Notes.docx

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: David Merritt

Document Summary

*main difference: institutionalized involves more formalized and structured programs of socialization that reduces uncertainty and encourages new hires to accept org norms and maintain status quo effective in producing org loyalty and uniformity, while, individualized has no structure that creates ambiguity and encourages new hires to question the status quo and develop their own approach to their role more likely to model experienced members behaviour (boss) Other characteristics of culture include: represents true way of life for org members often taken for granted and only realized when contrasted against other orgs and when it undergoes changes, tends to be fairly stable over time could persist despite turnover, providing social continuity, content of culture can involve internal or external matters internally, culture supports innovation, risk taking, secrecy; externally, culture supports putting the customer first, behaving unethically towards competitors, can have a strong impact on both org performance and member satisfaction.