Management and Organizational Studies 2181A/B Chapter Notes - Chapter 10: Job Satisfaction, Observational Error, Group Cohesiveness

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Kelly Raz

Document Summary

Communication: process by which information and meaning is transferred from a sender to a receiver. Communication plays central role in virtually all topics. Communication process one model: sender (info) encoding message decoding receiver (understanding) Face-to-face communication: exchange of info and meaning when 1+ individuals are physically present communication occurs w/o aid of any mediating technology. Natural, immediate, and embody type of comprehensive interdependence. Verbal and non-verbal qualities provide extremely rich info source: considered gold standard of communication , engages more human senses than mediated communication. 70% of managers said organizations would be more productive if leaders communicated in person more often. Verbal communication: form of communication in which messages are sent and received using written and spoken language. Primary way organizational members communicate w/ each other and w/ groups/individuals outside of organization. Vehicle for obtaining, transferring, and storing info/knowledge within organization.