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Chapter 8

Psychology 2035- Interpersonal Communication - Chapter 8

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Psychology 2035A/B
Doug Hazlewood

Interpersonal CommunicationChapter 8Veronica words ie nice can drip with sarcasm learning to manage interpersonal communication is important to interpret their intentions accurately critical to happiness and success in lifeThe Process of Interpersonal CommunicationCommunication process of sending and receiving messages that have meaning talking to yourselfintrapersonal communicationInterpersonal communication transmission of meaning between two or more people interactional process in which one person sends a message to another1 at least 2 people involved2 is a process usually involves series of actions3 Interactional effective communication is not one way street both send receive and interpret need to pay attention to both speaking and listeningComponents and Features of the Communication Process1 sender person who initiates the messages both people serve as senders and receivers in typical situation each person brings unique set of expectations and understandings2 Reciever to whom the message is targeted3 the message the information or meaning that is transmitted from the sender to receiver4 the channel through which the message is sent5 noise or interference5 context in which message is communicatedSender the person who initiates the message each person brings unique expectations and understandingsReceiver person to whom the message is targetedMessage refers to the information or meaning that is transmitted from the sender to the receiver message is the content of communicationTwo important cognitive processes underlie transmission of messages Speakers Ecode or transform ideas feelings into symbols or organize them into a message Receivers decode or translate speakers message into their own ideas and feelings fluent speakers of a language are unaware of these processes learning a new language consciously experienced encoding finding the right word to expressyourself and decoding discovering a words meaning by how its used primary means of sending messages language communication via facial expressionsgestures vocal infections used to supplement meaning of verbalmessages thanks a lot sincere gratitude or heavy sarcasmChannel sensory means through which the message reaches the receiver sometimes multiple channels simultaneously messages in various channels may be consistent or inconsistent with each other making the interpretationmore or less difficult through sound people hear both literal content of messages and vocal inflections computermediated communication only visual channel is called into play as people comm in writing when two people interact miscommunication can occurNoise any stimulus that interferes with accurately expressing or understanding a message sources environmental factors street traffic loud music etcPhysical factors poor hearing poor visionPhysiological factors hunger headaches medications etcSemantic Origins profanity ethnic slurs sexist languagecause listener to disregardthe messageDefensiveness and anxiety also contribute to noiseContext the environment in which communication takes place physical environment ie time of day location how a conversation takes place face to face phone etc nature of participants relationship history of relationship current mood cultural backgrounds esp in the US variety of subculturesReading multicultural Manners seeks to help americans interact more comfortable and effectively as the nation becomes moreethnically diverse real life incidents of miscommunication explanations of what happeend and verbal and behaviouralguidelines for avoiding such problems diversity in rules for holidays and worship multicultural health practises Coca Cola context is important in the global marketplace Bite the Wax Tadpole comm selective with everyone in initiating or responding to communications communications are not isolated events they have a systemic quality because of time situationsocial class education culture etc factors that are beyond ones control but affect how people interact with each other communication is also unique closer to a person establish roles and rules for how you interact with each other that are differentfrom other relationships comm are processual part of a continuous and evolving process that becomes more personal as people interact withgreater frequency peoples past comm affects their present and future communications Technology and Interpersonal Communication explosion in wireless and electronic commElectronically mediated communication interpersonal communication that takes place via technology slang facilitate quick and easy comm for text emails etcCell phones advantages and disadvantagesAdvantages convenient way of keeping in touch provide sense of security summon aid in an emergency
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