BU247 Chapter Notes - Chapter 9: Human Relations Movement, Management Accounting, Balanced Scorecard
Document Summary
Management accounting and control system (macs) a system that generates and uses information that helps decision makers assess whether an organization is achieving its objectives. The system includes the set of procedures tools, performance measures, systems, and incentives that organizations use to guide and motivate all employees to achieve organizational objectives. Control refers to the set of procedures, tools, performance measures, systems, and incentives that organizations use to guide and motivate all employees to achieve organizational objectives. The process of keeping it in control includes plan-do-check-act from chapter 1. Technical considerations: accurate, timely, consistent, flexible macs designers must allow employees to use the system"s available information in a flexible manner so that they can customize its application for local decisions. Behavioural considerations: embedding the organization"s ethical code of conduct into macs design, using a mix of short- and long-term qualitative and quantitative performance measures (or the.
