BU385 Chapter 10: Chapter 10- Statistical Quality Control
Document Summary
Best companies emphasize designing quality into the process (by undertaking continuous improvement and six sigma quality projects), thereby greatly reducing the need for inspection. Most companies occupy middle ground that involves some inspection and a great deal of process control. Ultimate goal: achieve inherent level of quality so they can avoid any inspection/test and process control. Statistical quality control: uses statistical techniques and sampling in monitoring and testing of quality of g/s. Acceptance sampling: part of sqc that relies primarily on inspection/testing of previously produced items. Statistical process control: part of statistical quality control that determines if process is operating within acceptable limits based on inspecting/testing samples. Important b/c it provides economical way to evaluate quality of products and meet expectations of customers. Inspection: appraisal activity that compares quality of g/s to standard. Statistical process control planning process: define quality characteristics important to customers, and how each is measured. Require sufficient detail what is to be controlled.
