Textbook Notes (368,796)
Canada (162,165)
Business (2,391)
BU398 (137)
Chapter

Ch07 Manufacturing and Service Technologies.doc

5 Pages
49 Views
Unlock Document

Department
Business
Course
BU398
Professor
Joel Marcus
Semester
Winter

Description
Chapter 7: Manufacturing and Service Technologies Core Technology: the work process that is directly related to the organization’s mission, such as teaching in high school, medical services, or manufacturing Non-core Technology: a department work process that is important to the organization but is not directly related to its central mission, such as HR, marketing, R&D, and accounting Core Organization Manufacturing Technology • They include traditional manufacturing processes and contemporary applications, such as flexible manufacturing and lean manufacturing Manufacturing Firms • Joan Woodward developed a scale and organized the firms according to technical complexity of the manufacturing process • Technical complexity is the extent of mechanization of the manufacturing process o Group 1: Small-batch and unit production  Job shop operations  human operator  Highly skilled employees  Organic o Group 2: Large-batch and mass production  long production runs of standardized parts  Lower skilled employees  Example: car assembly lines o Group 3: Continuous-process production  The entire process is mechanized, and there’s no starting and stopping  Highly skilled employees  Automated machines control the process ad outcomes are predictable  Examples: nuclear power plants and pharmaceuticals Flexible Manufacturing Systems (FMS) • Using computers to link together manufacturing components such as robots, machines, product design, and engineering analysis to enable fast switching from one product to another o Mass customization o It also enables small companies to go toe-to-toe with large factories • 3 subcomponents: o Computer-aided design (CAD) o Computer-aided manufacturing (CAM) o Integrated information network  A computerized system that links all aspects of the firm and is based on common data and info based, and it enables managers to make decisions and direct the manufacturing in a truly integrated fashion Product-life-cycle management (PLM) • PLM software can manage a product from idea through development, manufacturing, testing, and even maintenance in the field • PLM software has 3 primary advantages for product innovation: o Stores data from all parts of the company o Links product design to all departments o Provides three-dimensional images Lean Manufacturing • Uses highly trained employees at every stage of the production process who take a painstaking approach to details and continuous problem solving to cut waste and improve quality o CAD/CAM and PLM included but PEOPLE most important o Need culture to adapt o Mass customization Performance and Structural Implications • FMS has a narrow span of control, few hierarchical levels, adaptive tasks, low specialization, and decentralization, and the overall environment is characterized as organic and self-regulative Comparison of Organizational Characteristics Characteristic Mass Production FMS Structure: Span of control -Wide -Narrow Hierarchical levels -Many -Few Tasks -Routine, repetitive -Adaptive, craftlike Specialization -High -Low Decision making -Centralized -Decentralized Overall -Bureaucratic, mechanistic -Self-regulating, organic Human Resources: Interactions -Standalone -Teamwork Training -Narrow, one time -Broad, frequent Expertise -Manual, technical -Cognitive, social, solve problems Interorganizational: Customer demand -Stable -Changing Suppliers -Many, arm’s length -Few, close relationships Core Organization Service Technology • The service sector is growing 2 times as fast as the manufacturing sector in the North American economy Service Firms • Accomplish their primary purpose through the production and provision of services, such as education, healthcare, transportation, banking, and hospitality • Service technology is characterized by simultaneous production and consumption, customized output, customer participation, intangible output, and being labour intensive o customized output Differences between Manufa
More Less

Related notes for BU398

Log In


OR

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


OR

By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.


Submit