BU398 Chapter Notes - Chapter 2: Balanced Scorecard, Human Capital, Training And Development
Document Summary
Chapter 2 organizational purpose and structural design: Organizational goals: represent reason for organizations existence and outcomes it seeks to achieve. Organizational effectiveness is degree to which organization realizes its goals: whether multiple goals are attained, both organizational and departmental. Organizational efficiency amount of resources used to produce one unit of output: measured ratio between inputs and outputs, efficient if product level of output with minimum input. Organization can be efficient but no achieve its goals. Organization can be efficient and achieve its goals. Contingency effectiveness approaches focus on different parts of organization to measure. Goal approach: concerned with output side and whether organizational reaches its goals. Resource based approach: concerned with the resource inputs and beginning process. Internal process approach: looks at internal activities and assesses effectiveness there. Organizations must be successful in obtaining and managing valued resources in order to be effective. Ability for organization to obtain scarce and valued resources and successfully manage them.
