chapter 8.docx

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Jagjeet Kaur Dhawan
Training and Development
Chapter 8
Technology-Based Training Methods
What is Technology- based training?
Technology based training: refers to training that involves the use of technology to
deliver courses, such as Web-based training; computerized self-study (including C-
ROMs, DVDs, and diskettes); satellite or broadcast TV; and video-audio, or
(Any technology that delivers education or training or supports delivery of these subject
would be included in the definition).
By contrast:
Traditional training: refers to training that does not involve the use of technology to deliver
courses, such as classroom training with a live instructor (regardless of the instructor’s or
learner’s use of technology during the class); non-computerized self-study, such as
textbooks or workbooks; non computerized games; seminars; lectures; or outdoor programs.
Confusing thing about technology based training?
Is the many different terms used to refer to the various forms of technology based
training. Although, there are some technical distinctions between some of the methods,
the distinctions are generally not apparent to trainees and often have to do with where
the programs and data are located and the ease with which they can be updated.
Major types of technology based training:
1. Internet: loose confederation of computer networks around the world that is connected
through several primary networks
2. Intranet: general term describing any network contained within an organization. It refers
primarily to networks that use internet technology
3. Extranet: a collaborative network that uses internet technology to link organizations with
their suppliers, customers, or other organizations that share common goals or
4. CD-ROM: format and system for recording, storing, and retrieving electronic information
on a compact disc that is read using an optical drive
5. Electronic performance support system (EPSS): Integrated computer application,
that uses any combination of expert systems, hypertext, embedded animation, an/or
hypermedia to help user perform a task in real time quickly and with a minimum of
support from other people
6. Electronic simulation: a device or system that replicates or imitates a real device or
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7. Multimedia: A computer application that uses any combination of text, graphics, audio,
animation, and/or full motion video
8. Teleconference: The instantaneous exchange of audio, video or text between two or
more individuals or groups at two or more locations
9. Television (Cable, satellite): Transmission of television signals via cable or satellite
Computer based training and E-learning:
Use of computers to deliver training generally has been referred to as computer based
training or e-learning.
Computer based training: refers to training that is delivered via the computer for the
purpose of teaching job relevant skills. It can include text, graphics, and/or animation
and be delivered via CD-ROM’s, intranet, or internet.
Web-delivered and CD-ROM formats have received the most attention
A related and increasingly popular terms for technology based training is e-learning.
E-learning (also known as Web-based instruction or WBI): refers to the use of computer
network technology such as the intranet or internet to deliver information or instruction to
One of the ways that computer based training methods differ is in terms of whether the
training is instructor led or self-directed.
Instructor-led training and self-directed learning:
Computer based training can involve an instructor or facilitator who leads, facilitates, or trains
Computer based training that is instructor led is known as instructor led training or ILT.
Examples of instructor led training or ILT are: online discussions and video conferencing.
Main advantage of computer based training:
Is that it can be initiated and controlled by the trainee. This is known as self-directed
Self-directed learning (SDL): a process that occurs when individuals or groups take the
initiative and responsibility for leaning and manage their own learning experiences. (They seek
out the necessary resources to engage in learning that will enhance their careers and personal
growth). Employees assess their own needs, use a variety of organizational resources to
meet those needs, and helped with evaluating the effectiveness of meeting their needs.
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SDL can be as simple as a booklet that describes a new procedure or a multimedia
** Traditional methods of training lack the flexibility to respond quickly to dramatic and constant
organizational change and trainee’s needs. (Self-directed learning allows trainees to access
training materials and programs when they want to, at their own pace, and sometimes in the
sequence their prefer)
Asynchronous and synchronous training:
Computer based training can be asynchronous or synchronous. When training is
asynchronous, it is available to employees at any time and from any location.
For example, an asynchronous program might simply involve the posting of text, information, or
instructions on website.
More sophisticated programs can include text, graphics, animation, audio, and video,
thereby providing a multimedia training program. This, combined with simulations,
interactive exercise, tests, and feedback, can result in much more engaging and active
learning experience.
Benefits and limitations of self-directed learning:
Trainees can learn at their own pace and determine their desired level of expertise
People can learn according to their own styles of learning
Trainees become independent and acquire skills allowing them to learn more efficiently
and effectively.
Trainees may learn the wrong things or may not learn all there is to know
Trainees may waste time accessing resources and finding helpful material
SDL takes time- the employee has to learn active knowledge-seeking skills, has to
acquire knowledge-gathering skills
When training is synchronous: it is live and in real time so trainees must be at their computer
at a specific time.
A basic synchronous program might simply involve “chat” sessions in which trainees log
on at the same time and participate in a discussion of some topic.
Electronic performance support systems:
Common method of asynchronous training is an electronic performance support system.
Electronic performance support system (EPSS): is a computer-based system that
provides access to integrated information, advice, and learning experiences. (It is like a
modern day version of a performance or job aid that uses technology).
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