PSY 340 Chapter Notes - Chapter 7.2: Quality Circle, Job Satisfaction
Document Summary
Made up of employees from various functional areas of the organization. Diversity of cognitive biases and approaches to problem solving. Team members work in the same office and interact with one another face-to-face. They are forced to interact with one another through technology. Temporary groups established to solve a particular problem. Temporary groups of diverse members across the organization established to focus on a quality issue. Focus on reducing safety violations, improving use of equipment, and designing work that is safe. Have a leader and members who work face-to-face- in the same office. Usually what comes to mind when you think of a team. Do not have a designated leader or manager. Loss of mentoring or coaching from someone not directly affected by the work itself. *there is a need to train members hon how to handle peer conflicts and make decisions and how to hold each other accountable in productive ways.
