MGT 125 Chapter Notes - Chapter 1: Western Electric, Elton Mayo, Organizational Behavior
27 Oct 2020
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The quantitive approach (aka operations research or management science) involves the use of quantitative techniques, such as data collection and mathematical manipulation of data to improve decision making. Total quality management (tqm): management philosophy devoted to continual improvement and responding to customer needs and expectations. The term customer includes anyone who interacts with the organisation product or services internally or externally. Continual improvement is not possible without accurate measurement, which require statistical techniques to measure every critical variable in the organisation"s work process. These measures are compared against standards to identify and correct problems. : contributes to decision making in the area of planning and control. Usually used for budgeting, queuing, scheduling, quality control and similar decisions, they typically rely on quantitive techniques. Discuss the development and uses of the organisational behaviour approach. Organisational behaviour is a eld of study which looks at actions and behaviour of workers within a organisational setting.
