SW 320 Chapter Notes - Chapter 5: Cengage Learning

54 views5 pages
6 Feb 2017
School
Department
Course
Professor

For unlimited access to Textbook Notes, a Class+ subscription is required.

Chang, V. N., Scot, S. T., & Decker, C. L. (2013). Developing working relationships.
In Developing helping skills: A step-by-step approach to competency (2nd
ed.) (pp. 87-101). Belmont, CA: Brooks/Cole Cengage Learning.
Chapter 5: Developing Working Relationships
Use of Self
How will you resent yourself and behave in a professional working relationship?
You need to develop the ability to appropriately use yourself in professional relationships
The focus of working relationships is the client
Set aside your own feelings and concerns in order to fully focus on the client
Some ways that qualities can be demonstrated to the client:
o Accepting: responding with a smile, nod, or encouraging word
o Conscientious: being attentive to requests the client makes such as returning a
phone call or accessing a needed resource
o Creative: helping clients find multiple ways to achieve their goals
o Flexible: understanding the life situations that may require a change in plants
o Intuitive: thinking about what might be beyond the surface of what clients have
said
o Open to new ideas: working collaboratively with clients to include all possible
ideas or approaches
o Sensitive: being aware of and responding to the feelings of others
Helping Relationships
Helping relationships: relationships in which the attitudes, thoughts, and feelings
expressed by the practitioner are intended to be helpful to the client
Many studies have shown that the outcome of counseling is largely determined by the
quality of the relationship
o A positive working relationship is necessary
For the practitioner, knowing how to connect with each client in a meaningful way is an
essential condition for a successful outcome
In successful relationships, each person must be engaged and involved
With involvement will come a willingness to openly explore their problems and
collaborate with the practitioner
A partnership/alliance will develop
A strong working relationship is also important when working with larger systems
Core Interpersonal Qualities
Warmth
o Kind and accepting in a nonjudgmental way
o What is experienced as an expression of warmth in one culture may be perceived
differently in another
Respect
o Involves acceptance, or unconditional positive regard
o Affirming and appreciating clients without condoning their harmful behaviors
o Looking for the good in others and seeing their strengths
find more resources at oneclass.com
find more resources at oneclass.com
Unlock document

This preview shows pages 1-2 of the document.
Unlock all 5 pages and 3 million more documents.

Already have an account? Log in
Chang, V. N., Scot, S. T., & Decker, C. L. (2013). Developing working relationships.
In Developing helping skills: A step-by-step approach to competency (2nd
ed.) (pp. 87-101). Belmont, CA: Brooks/Cole Cengage Learning.
o Being polite and following appropriate cultural norms
Empathy
o The ability to understand another person’s emotions, feelings, thoughts, and
behavior from that person’s viewpoint
o As we attune to another person’s internal state, a feeling of being connected
develops
o It requires understanding another person’s subjective experience while
maintaining the capacity to differentiate from that person
o Taking on someone else’s pain does not help the other person and is not empathy
o Must listen attentively
o Some ways to develop understanding and empathy include the following:
Reading novels and professional literature about people from different
backgrounds
Joining in activities, talking to, and getting to know others who have
different experiences
Attending classes or workshops focused on specific groups of people
Traveling to different countries and spending time with local residents
Doing volunteer work in communities or neighborhoods very different
from your own
Watching popular movies about people who are different form you
A list of movies is included in the book and at the end of these
notes
Genuineness/congruence
o Behavior that is sincere and authentic
o Being real and allowing your humanness and uniqueness to be seen by clients
o Being natural, honest, and forthright
Common Mistakes
Blaming, arguing, reacting defensively, and attempting to pressure clients indicate a lack
of respect
Working harder than the client to solve the client’s problems indicates a lack of respect of
the client’s skills or a lack of understanding of the circumstances that may be hindering
the client’s ability to make changes
Offering advice
o Do not offer advice until you fully understand the people involved, their
challenges and situation, and collaborated with the clients on setting goals
o Offering advice reinforces the practitioner as the authority and expert instead of
demonstrating the belief that the client is able to solve problems and is the expert
on his/her situation
Reassuring
o It is generally not based in reality
find more resources at oneclass.com
find more resources at oneclass.com
Unlock document

This preview shows pages 1-2 of the document.
Unlock all 5 pages and 3 million more documents.

Already have an account? Log in

Get access

Grade+
$10 USD/m
Billed $120 USD annually
Homework Help
Class Notes
Textbook Notes
40 Verified Answers
Study Guides
1 Booster Class
Class+
$8 USD/m
Billed $96 USD annually
Homework Help
Class Notes
Textbook Notes
30 Verified Answers
Study Guides
1 Booster Class