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Chapter 10

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School of Management
SOM 122

Chapter 10 Work teams- consist of a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals and improving interdependent work processes • Help organizations respond to specific problems and challenges • Shown to improve customer satisfaction, product and service quality, employee job satisfaction and decision making o Customer satisfaction- work teams created to meet the needs of specific customers o Job satisfaction- cross training (training team members to do all or most of the jobs performed by the other team members)  Allows the team to function normally when one member is absent, quits or transfers Disadvantages of Teams • Initially high turnover- some people just hate working in groups • Social loafing- when workers withhold their efforts and fail to perform their share of the work o More likely to occur in larger groups • Group think- intense pressure not to disagree o Restricts discussion o Results in poor decisions • Minority domination- one or two people dominate the discussion o Restrict different alternatives and opinions Yes teams No teams Clear, engaging reason or purpose No clear, engaging reason or purpose Job cant be done unless people work Job can be done by people working together independently Rewards can be provided for teamwork and Rewards provided for individual effort and team performance performance Ample resources are available Necessary resources not available Autonomy- degree to which workers have discretion, freedom, and independence to decide how and when to accomplish their jobs • Low team autonomy= execute task o TRADITIONALWORK GROUPS- 2 or more people work together to achieve a shared goal  Responsible for doing the work and executing the task  No direct responsibility or control over their work • Middle team autonomy o EMPLOYEE INVOLVEMENT TEAMS- meet on company time on a weekly or monthly basis to provide advice or make suggestions to management concerning specific issues Chapter 10  No authority to make decisions  Voluntary membership • SemiAutonomous Work Groups o Provide advice and suggestions o Have authority to make decisions and solve problems related to major tasks • Self Managing Teams o Manage and controlALL of major tasks directly related to production of product or service without first getting permission from management • High team autonomy= control team, tasks, membership, make decisions, solve problems, give advice, make suggestions, execute task o SELF DESIGNING TEAMS- everything like self managing teams but also control and change the design of the teams themselves, the tasks they do and when they do them, and membership Cross functional teams • Composed of employees from different functional areas of the organization o Generates more ideas Virtual teams • Composed of geographically and/or organizationally dispersed coworkers who use telecommunication and information technologies to accomplish an organizational task o Rarely meet
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