MGMT 1 Chapter Notes - Chapter 7: Big Data, Middle Management, Knowledge Management
Document Summary
Old: telli(cid:374)g people (cid:449)hat to do, (cid:449)at(cid:272)hi(cid:374)g o(cid:448)er the(cid:373), repri(cid:373)a(cid:374)di(cid:374)g those (cid:449)ho did(cid:374)"t. New: emphasize teams and team building; guide, train, support, motivate, coach employment. Management: process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources. Planning: management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives: major objective: please customers, accomplishing other functions depends heavily on having good plan. Organizing: management function that includes designing structure of organization and creating conditions and systems in which everyone and everything work together to achieve the orga(cid:374)izatio(cid:374)"s goals a(cid:374)d o(cid:271)je(cid:272)ti(cid:448)es: must remain flexible and adaptable. When customer needs change, firms must change with them. Controlling: management function that involves establishing clear standards to determine whether or not organization is progressing toward goals and objectives: rewarding people for doing a good job and taking corrective action if they are not.
