EIN 5117 Chapter Notes - Chapter 10: Tacit Knowledge, Knowledge Management, Explicit Knowledge
Document Summary
Cannot be documented easily; yet, key to high performance and competitive advantage because its difficult for others to copy. Joint problem solving- the novice and the expert work side by side to solve a problem so that the e(cid:454)pert"s approa(cid:272)h is slo(cid:449)l(cid:455) re(cid:448)ealed to the o(cid:271)ser(cid:448)ant no(cid:448)i(cid:272)e. Knowledge management applications and associated benefits: foster innovation by encouraging the free flow of ideas. Organizations that fail to innovate will soon fall behind their competition: leverage the expertise of people across the organization. New employees or employees moving into new positions are able to get up to speed more quickly: capture the expertise of key individuals before they retire.
