CMM 115 Chapter Notes - Chapter 3: Hearing Loss, Long-Term Memory, Display Rules
23 Dec 2016
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Listening- process of receiving, understanding, remembering,evaluating, and responding to verbal and nonverbal messages; can make or break a promotion. 3. 1 stages of listening: attention and concentration (receiving, learning (understanding, memory (remembering, critical thinking (evaluation, feedback (responding) Hearing is not the same as listening. Focus attention on speaker"s verbal and nonverbal messages. Avoid assuming you understand what the speaker is going to say before he or she says it. Techniques: when talking to someone with a hearing impairment. Set up a comfortable context- min. noise / good lighting (so they could read your lips) Avoid overlapping speech-one person speaks at a time. Think about the speaker"s point of view. Encode the information (names, numbers) from short term to long term memory focus main ideas. Remember that it"s not reproductive; it"s reconstructive. Responses you make while the speaker is talking. Backchanneling cues- messages that lets the speaker know you"re paying attention. Makes it harder to focus on the speaker.
