S W 334 Chapter Notes - Chapter 3: Proxemics, Habitat, Verbal Behavior
Document Summary
Chapter 3: using micro skills with organizations and communities. Intent some meaning he or she wants to convey. Warmth conveying a feeling of interest, concern, well-being, and liking to another individual. Empathy being intune with how the other people feel while also conveying to people both verbally and nonverbally that you understand how they feel. Genuineness (authenticity) sharing of self by relating in a natural, sincere, spontaneous, open, and genuine manner. Paraphrasing restating what the other person in saying but using different words. Reflective responding translating into words what you think the other person is feeling. Clarification making certain that what another person says is understood. Interpretation seeking meaning beyond that of clarification. Summarization briefly covering the main points of a discussion or series of communications. Closed-ended questions basic questions that seek simply yes or no questions. Open-ended questions questions that seek more extensive thoughts, ideas, and explanations for answers.
