AHSC 270 Lecture Notes - Lecture 5: Peer Pressure, Job Design, Organizational Culture

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Content: what something is made up of. Process: the way the content is made. The goal is this course is not to become content consultants but rather process consultants. We are not here to tell people what they should do but rather to help them figure out what they need to do for themselves. It is beneficial for consultants to begin in the process consultation mode, because this method involves the client in the investigation of the problem. We try to help the system bring about its own change. It is important to not change the content, but rather to help those who made the content change the process. You want the system to cure itself. Your job is to teach others how to identify what is going wrong in their system so that they are capable of fixing it themselves.

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