MGCR 222 Lecture Notes - Lecture 11: Best Alternative To A Negotiated Agreement, Reservation Price, Outlandish

• School: McGill University
• Department: Management Core
• Course: MGCR 222
• Professor: Mallika Banerjee

Document Summary

What is conflict: process that begins when one party perceives that another party has negatively affected something that the first party cares about. Functional (task and process conflict): supports the goals of the group and improves its performance. Dysfunctional (non-task and relationship): hinders group performance. Research findings: task (cognitive) & process conflict: conflict related to differences in perspectives and judgments or how the group achieves its goal. Task related: (cid:862)i do(cid:374)"t thi(cid:374)k (cid:449)e should (cid:271)e (cid:272)ha(cid:374)gi(cid:374)g the (cid:272)o(cid:373)pa(cid:374)y at this poi(cid:374)t(cid:863) Pro(cid:272)ess orie(cid:374)ted: (cid:862)we should dis(cid:272)uss the (cid:272)riteria first (cid:271)efore (cid:449)e (cid:448)ote o(cid:374) the (cid:272)o(cid:373)pa(cid:374)ies(cid:863) Usually improves group performance: relationship or affective conflict: emotional conflict aimed at a person rather than an issue (personality or non-task conflict) We tend to avoid the conflict (latent): dysfunctional or detrimental to group performance. Concern for other: the degree to which one party attempts to satisfy the other party"s (cid:272)o(cid:374)(cid:272)er(cid:374) Concern for self: degree to which one party attempts to satisfy his/her concerns.