MGCR 222 Chapter Notes -Best Alternative To A Negotiated Agreement, Cooperativeness, Assertiveness

• School: McGill University
• Department: Management Core
• Course: MGCR 222
• Professor: Patricia Hewlin

Document Summary

A process that begins when 1 perceives another is about to negatively affect what the 1st one cares about. Incompatibility of goals: over interpretations, disagreements over expectations. Traditional view: bad & to avoid, associated with violence, irrationality & destruction, dysfunctional outcome resulting from. For change & motivation: types. Too little or too much: structure. Stage ii: cognition & personalization: perceived conflict, felt conflict. Btw people"s perceptions & emotions and their over behaviors. Decisions to act in a given way: 2 dimensions. Degree to which 1 attempts to satisfy the other"s concern. Degree to which 1 attempts to satisfy his own concern: 5 conflict handling intentions. When 1 seeks to satisfy his own interest. When parties in conflict desire to fully satisfy the concerns of all parties. Cooperation: search for a mutually beneficial outcome. Each party intends to give up something. Stage iv: behavior: dynamic process of interaction, overt behaviors. Provides medium thru which tensions released/pbs solved.