COLLAB 2N03 Lecture Notes - Lecture 5: Jargon, Chinese Whispers, Triangle
21 Dec 2014
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Getting your message across based on deadlines. Read textbook on right, right and timely. Organizational communication: chain of command, who is supposed to talk to who, lines of authority and formal reporting relationships, on test/assignment. Three necessary forms (communication upward, communication across/horizontal ;communication downward) How you communicate up (to bosses: e. x. chemical engineer makes up a new formula needs to pass to r & d head, probably done in conversation in person. How you communicate across (collegaues: the r & d manager talks to the marketing manager about the new formula. Not seeing the iceberg: filtering (messages are watered down) Manager-employee communication: too many problems exist because of a lack of communication about/on these issues, effective communication exists when there is agreement and sensitivity to, the job expectations: what, why, how, and with whom. Being an effective communicator requires you to be good at delivering bad news.
