COMMERCE 1B03 Lecture Notes - Lecture 16: Thermostat, Total Quality Management, Organization Development
15 Apr 2016
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External sources of pressures (e. g. e and t issues; global competition; deregulation; advanced technologies all bringing about changes in structure and strategy) Internal sources of pressure (e. g. p issues; lower productivity; internal conflict; strikes; high absenteeism and turnover bringing about changes in structure and strategy) Change is the easy part, its everything that happens after that is the issue. A variatio(cid:374) or alteratio(cid:374) passi(cid:374)g fro(cid:373) o(cid:374)e state or for(cid:373) to a(cid:374)other. The important change is not the physical equipment, technology change, rather it"s what happens inside a person"s head (transition) The recognition that some current state of affairs is unsatisfactory. Employee attitude surveys, customer surveys, and accounting data are often used to anticipate problems and initiate change before crises are reached. The implementation of a program or plan to move the organization or its members to a more satisfactory state. Change efforts can range from minor to major.
