COMMERCE 1BA3 Lecture Notes - Lecture 25: In-Group Favoritism, Teal, Organizational Conflict
3 Dec 2017
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Document Summary
What is conflict: a process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another, 4 levels: Intrapersonal: conflict within yourself (primary symptom is stress) Traditional: negative, dysfunctional, detrimental, distracts managers, managers are motivated to eliminate or suppress conflict, believed to affect morality of employees. Contemporary: benefits of conflict are recognized, can be a catalyst for change, realization that suppressing conflict can lead to further negative consequences, conflict is seen as inevitable rather than avoidable. Causes or organizational conflict: group identification and intergroup bias: we-they phenomena, (cid:494)im better than you(cid:495), interdependence, difference in power, status and culture: hierarchy, legitimate, ambiguity: ambiguous expectations, standards, goals, etc, scarce resources: fixed pie to be fought over. Interpersonal tensions among individuals regarding the relationship, not the task. Personality clashes: task conflict (what, disagreements about the nature of the work to be done, process conflict (how, disagreements about how work should be organized and completed.
