COMMERCE 1BA3 Lecture Notes - Lecture 2: Job Satisfaction, Emotional Contagion, Customer Satisfaction
13 May 2016
School
Department
Course
Professor
Document Summary
Broad tendency to prefer certain states of affairs over others. How much work is perceived to be a central life interest. Power distance extent to which an unequal distribution of power is accepted by society. Uncertainty avoidance extent to which people are uncomfortable with uncertain or ambiguous situations. Masculinity vs. femininity level of differentiation of gender roles, level of dominance of men, economic performance vs. quality of life. How people lead is different in different countries. Appreciate cultural differences to manage effectively and understand the needs of customers. Fairly stable evaluative tendency to respond consistently to some specific object, situation, person or category of people. A collection of attitudes that workers have about their jobs. Discrepancy desired job outcomes vs. perceived job outcomes shape job satisfaction. Disposition some personality characteristics originating in genetics or early learning lead to job satisfaction. Extraversion, conscientiousness, self-esteem, optimism are all associated with job satisfaction.
