COMMERCE 2BC3 Lecture Notes - Lecture 4: R&S Records, Utilization Management, Carpal Tunnel
9 Nov 2016
School
Department
Course
Professor
Document Summary
Chapter 4 analysis and design of work and human resource planning. Work: exercise of effort and discretion toward accomplishing a result. Employment: involved doing a job or work in exchange for something of value (money) Where/ho(cid:449) did the (cid:449)ord (cid:862)jo(cid:271)(cid:863) origi(cid:374)ate: gobbe -> jobbe, a piece/or a chunk, a (cid:862)jo(cid:271) of (cid:449)ork(cid:863) referred to (cid:862)a pie(cid:272)e/(cid:272)hu(cid:374)k of (cid:449)ork(cid:863) Workflow design: process of analyzing the tasks necessary for the production of a product or service, prior to assigning these tasks to someone. Organization structure: relatively stable and formal network of vertical and horizontal interconnections among jobs. Both can be leveraged to gain competitive advantage of the firm. Analyzing work flow: work outputs, processes, and inputs. Product of a work unit and can be an identifiable thing or a service. Activities that members of a work unit engage in to produce a given output.
