COMMERCE 2BC3 Lecture Notes - Lecture 29: Stress Management, Cerner, Absenteeism
1 May 2016
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Primary intervention: focuses on prevention and reduction of the stressor. To protect people from exposure, to prevent negative effects from occurring. E. g. , to reduce work load, ambiguity job redesign, work non-work conflict- flexible work arrangements. Secondary intervention: focus is on minimizing negative outcomes of stressor- resources to equip person to manage stress; enhance health. e. g. training for stress management, fitness/nutrition, personal leave. Eap: provide counseling to help employees face the challenges of the workplace. Tertiary intervention: treatment of health symptoms of stressors. All 3 levels are necessary for comprehensive stress management strategy. Building a civilized workplace and surviving one that isn"t. 2 defining features: following an interaction, you feel worse than before. What percentage of people experience at least 1 act of psychological aggression at work per year?41. 4% (13% experience it weekly) Many risk factors are involved: working alone, working at night, handle cash, etc.
