COMMERCE 2KA3 Lecture Notes - Lecture 9: Business Intelligence, Endeca, Sales Force Management System

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 2KA3
• Professor: Ali Reza Montazemi

Document Summary

Opposite of legacy systems-old way of doing things: built in best practices processes-from leader in the field. E. x. retail stores having an enterprise system that follows walmarts processes: how to implement enterprise software, 1. Select functions of system you want to use: 2. Map business processes to software processes: 3. Can rewrite some of the software to support the business processes- more costly (time, error and money) The software are like nerves that interact with one another and difficult to change one without changing the rest. Might just change up to 5% of the code. Related to change management if we want to change the business to match the software: business value of enterprise software, more uniform organization. Loss of productivity from changing the system: looking at some information systems, asap enterprise software. Has various modules, some functions you might not even need. The first step is to map the modules with your functions.