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Lecture 1

COMMERCE 3S03 Lecture 1: COMMERCE 3S03 Notes

Course Code
Frances L Tuer

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Chapter 2: Learning About Yourself
- Know Yourself
o Self-awareness means being aware of the internal aspects of one’s nature such
Psychological traits
Underlying emotions, beliefs and values
Strengths and limitations/constraints
And appreciating how your patterns affect other people
o Self-awareness is achieve through self-recognition
o Three ways to enhance your self-awareness
Soliciting feedback
Sharing one’s fears, thoughts, emotions and concepts
Self-inquiry and reflection honestly as well as examining yourself
o Johari Window
Known to self
Known to others
Not known to self
Known to others
Known to self
Not known to others
Unknown to both parties
Concept of Johari Window is to reflect on what skills are known/hidden
o Jungian Personality Types
o Myers-Briggs Type Indicator Assessment
MBTI measures differences among individuals in their psychological
preferences for how they interact with others and perceive the world
- Thinking styles and the whole brain
o History of the concept
1960s, 1970s
Left brain; analytical thinking and a linear approach to problem-
Right brain; creative, intuitive, values-based thought processes

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Chapter 3:
- Time management
o Using techniques to get more done in less time with better results
- Requires self-management
o The ability to engage in self-regulating thoughts and behaviour to handle difficult
or challenging situations
- Time management matrix
o Quadrant 1 (High importance, high urgency)
Major complaint, report due in an hour
o Quadrant 2 (Low importance, high urgency)
Some unscheduled interruptions
Checking e-mail
o Quadrant 3 (High importance, low urgency)
Developing subordinates innovation, planning and prioritizing
Working with employees, reading about industry changes
o Quadrant 4 (Low importance, low urgency)
Worry and anger, escaping activities
Browsing the internet for no reason
Good for taking breaks with
- Higher order thinking
o People high in self-management are able to take control of their behaviours and
direct themselves to achieve their goals
- New brains (intentional, rational, thoughtful)
o Conscious choice of how to behave rather than a reaction
- Basic principles of self-management
o Clarity of mind
o Clarity of purpose
o An organized system
- Step by step guide to self-management
o Empty your head Decide next action Get organized Perform a weekly
review Do it
- Time management techniques
o Remember your priorities
o Follow the 80/20 rule
o Do a daily review and look ahead
o Do one thing at a time
o Keep a to-do list
- Procrastination
o When one intends, needs and/or feels bad for not doing it, one is procrastinating
o How to overcome
Visualization + targeted self-talk
Need self-efficacy
Maximize your “prime time”

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Just get started; small wins
- Stress
o Slides****
o Challenge vs threat stress
Perceived demands
o Medium amounts of stress is usually ideal
- Type A behaviour
o Extremely competitive
o Impatience
o Devotion to work
o Extremely aggressive
o More stress related illnesses
o High-energy people
o Generally seek positions of power and responsibility
- Type B behaviour
o Less stress
- Developing stress management competencies
o Seek and destroy stressors
o Buffer
Find meaning and support
Meditate and release your energy
Chapter 4: Problem Solving
- Problems managers face
o A problem exists whenever a gap between worker performance occurs
- What does it mean to solve a problem
o Problem solving
Is the process of taking corrective action to meet goals and achieve
desired results
- Stages in the problem solving process
o Stage 1
Define the problem
Diagnose and recognize
Root cause analysis
Five whys
Stakeholder involvement
o Stage 2
Select a response
Develop alternatives, select best option
Creative intuition
Rigorous debate
o Stage 3
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