COMMERCE 4KI3 Lecture Notes - Lecture 9: Business Process Management, Business Process, Six Sigma

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 4KI3
• Professor: Ali Montazemi

Document Summary

What is important about business process: satisfying the customer, a business process can lead to faster operations in one department but lead to greater lead time in another which in the end the customer suffers the most. What is aris: august-wilhelm scheer, architecture of integrated information systems, ari helps (cid:373)ake p(cid:396)o(cid:272)esses (cid:862)ta(cid:374)gi(cid:271)le(cid:863) (cid:271)(cid:455) de (cid:374)i(cid:374)g ho(cid:449) to des(cid:272)(cid:396)i(cid:271)e the(cid:373) What is the most important aspect of aris: control view. It sho(cid:449)s ho(cid:449) t(cid:449)o o(cid:396) (cid:373)o(cid:396)e aspe(cid:272)ts of a p(cid:396)o(cid:272)ess t togethe(cid:396: who is (cid:396)espo(cid:374)si(cid:271)le o(cid:396) a(cid:272)(cid:272)ou(cid:374)ta(cid:271)le fo(cid:396) a spe(cid:272)i (cid:272) fu(cid:374)(cid:272)tio(cid:374) o(cid:396) which function uses certain data. Integrated view of various aspects of a business process is the key for the successful management. What does aris do: makes business process tangible, enables the active management of business processes. What is bpm: bpm is a management discipline, provides governance for a process-oriented organization, with the goal of agility and operational performance, (cid:862)agile o(cid:396)ga(cid:374)izatio(cid:374)(cid:863) (cid:862)(cid:396)eal-ti(cid:373)e e(cid:374)te(cid:396)p(cid:396)ise(cid:863) a(cid:396)e (cid:396)esults of bpm.