COMM 151 Lecture Notes - Organizational Conflict, Ingroups And Outgroups, Job Performance
28 Feb 2013
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Interpersonal conflict is the process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another. There has been research where they have assigned groups using trivial characteristic (e. g. eye colour) and without any interaction, people have tendency to have more positive views of their. Self-esteem is a critical factor on why this occurs. It boosts self esteem and provides comforting feeling of social solidarity. Interdependence is when individual or subunit is mutually dependent n each other to complete their own goals. Like sales department is dependent on production department. Interdependence can set stage for conflict for two reasons. It is easy for one side to abuse its power and create antagonism. Power: if the dependence is not mutual but one way, the potential for conflict increase. B does not need party a to get its goal but party a needs party b, b has power over a.
