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Management and Organizational Studies 2181A/B Chapter 13: chapter 13 - conflict and stress

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10 Dec 2011

School

Western University

Department

Management and Organizational Studies

Course

Management and Organizational Studies 2181A/B

Professor

Tony Francolini

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Document Summary

Interdependence: when individuals or subunits are mutually dependent on each other to accomplish their own goals, the potential for conflict exists. Ambiguity: ambiguous goals, jurisdictions, or performance criteria can lead to conflict, under ambiguity, the formal and informal rules that govern interaction break down. Scarce resources: differences in power are magnified when resources become scarce, scarcity can turn latent or disguised conflict into overt conflict. Modes of managing conflict: assertiveness versus cooperation. Avoiding: a conflict management style characterized by low assertiveness of one"s own interests and low cooperation with the other party. Hiding the head in the sand response: effectiveness is limited, useful when the issue is trivial, information is lacking, people need to cool down, or the opponent is very powerful and hostile. Collaborating: a conflict management style that maximizes both assertiveness and cooperation, hoping to fully satisfy the interests of both parties.

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Related Questions

Which of the following is a source of intergroup conflict in the workplace?

A.) too many resources
B.) inconsistent goals or reward systems
C.) strict job boundaries
D.) excessive communication
E.) lack of diversity

Which of the following is true about virtual teams?

a. People trust team members of virtual teams more easily than of face-to-face teams.

b. Cultural differences between group members can be easily overcome.

c. Virtual teams help organizational learning and globalization.

d. Surveys report higher levels of satisfaction with virtual team members than co-located team members.

e. Conflict is more easily resolved in virtual teams.

lavendercamel438

Which of the following differentiates between formal and informal groups?

A) The timeline of reference for formal groups is greater than that for informal groups.

B) The impact of formal groups on organizational performance is lesser than that of informal groups.

C) Formal groups pursue the goal of social contact, while informal groups have definite organizational goals to attain.

D) Formal groups are typically smaller in size when compared to informal groups.

E) Formal groups involve clearly defined tasks and roles, while informal groups are neither formally structured nor organizationally determined.