CMN 279 Lecture Notes - Lecture 17: Drivespace
31 Aug 2016
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Single topic, short and simple: two-part structure, header, message, message, introduce main point, explain details in body, close with call to action. Memo organization: headings, double-space between paragraphs, key concepts in bold or italic, bulleted or numbered lists, remember parallelism! Formatting lists for memos and e-mail: may be horizontal or vertical. Include three to eight items: use parallel structure, display grammatical continuity. Paper memo vs. e-mail: legality, confidentiality, layout/formatting requirements. Email: remember other options, keep it brief, compose offline. Follow organizational rules: avoid sending personal messages from your work account, balance speed and accuracy, keep messages professional, be aware of privacy issues, don"t write angry , avoid unnecessary messages. Formatting and writing e-mail: type the e-mail address correctly, use an action-specific subject line, use normal sentence capitalization, keep paragraphs and sentences short, use appropriate greetings, get to the point, use lists where appropriate.
