CMN 413 Lecture Notes - Lecture 2: Organizational Commitment, Absenteeism, Employee Retention
2 May 2016
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Document Summary
Emanagerial communication practices and employees" attitudes and behaviours. Study explores effects of managerial communication on employee"s (incl: happiness, job performance, commitment, absenteeism, and turnover). Cross-section of 400 employees from 10 similar manufacturing organizations. Studied through lens of social exchange theory & organization support theory. Results revealed that managers/supervisors communicated in passive, aggressive, and assertive styles: assertive styles: can foster maximum supportive work relations. Pss: (perceived supervisory support) can fulfill the communication needs of employees and increase their organization-based self-esteem (obse) Pss: can increase affective commitment (emotional attachment) that can reduce absenteeism. Obse: can enhance job performance: passive styles: indecisive, poor mentors, and uninspiring, aggressive styles: couldn"t maintain positive relationships because of their rude and self-centered behavior. Sneh-shradha: supportive relationship between employees and superiors who create trustworthy environment with open, honest, and need-based communication. Employees develop emotional attachment with their organizations when they are satisfied with the communication of supervisors. Sample: 150 employees in 3 organizations 101 testimonials were returned.
