GMS 200 Lecture Notes - Problem Solving, Electronic Data Interchange, Decision Support System

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Tsogbadral Galaabaatar

Document Summary

Knowledge and knowledge workers provide a decisive competitive factor in todays economy. Knowledge and intellectual capital are irreplaceable organizational resources the productivity. It has changed the new workplace (email, p2p-peer to peer file sharing) Good information most be timely, high quality, complete, relevant and. Information is data made available for decision making. Intellectual information- gathered from stakeholders and external environment. Internal information- flows up, down, around, and across organizations. The role of information in the management process. ** the manager is the processing nerve center. A performance opportunity is actual performance being better than desired performance. Problem solving is the process of identifying a discrepancy with actual and desired performance and taking action to correct it. A decision is a choice among possible alternative course of action. Systematic: makes calm decisions, don"t like stress, Choose a preferred course of action and conduct the ethics double check .