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GMS Chapter 13.docx

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Global Management Studies
GMS 200
Tsogbadral Galaabaatar

GMS Chapter 13 Information technology and the new workplace  Knowledge and knowledge workers provide a decisive competitive factor in todays economy  Knowledge worker - intellectual capital - knowledge and intellectual capital are irreplaceable organizational resources - the productivity IT & New Workplace  IT builds relationship with external environment  IT has changed the new workplace (email, P2P-Peer to peer file sharing)  Data is raw facts and observation  Information is data made available for decision making  Good information most be Timely, High quality, Complete, Relevant and Understandable. Information Exchange With External Environment  Intellectual information- gathered from stakeholders and external environment  Internal information- flows up, down, around, and across organizations  Public Information- disseminated to stakeholders The role of information in the management process  Information system  Management Information System  Decision Support System  Artificial intelligence  Expert systems  Intranets and corporate portals  Extranets and enterprise portals  Electronic data interchange (EDI) Advantages of
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