GMS 200 Lecture Notes - Lecture 2: Expert System, Problem Solving, Electronic Data Interchange

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Bamidele Adekunle

Document Summary

The role of information i the management process. Knowledge and knowledge workers provide a decisive competitive actor in today"s economy. Knowledge and intellectual capital are irreplaceable organizational resources. The productivity of knowledge and knowledge workers depends on 1. Enable e commerce provide e commerce and customer and relationship management. It has changed the new workplace( email, p2p, peer to peer file sharing) Information is data made available for decision making. Good information must be timely, high quality, complete, relevant and understandable. It facilities communication and information sharing, reduction in the number of middle managers, better organizational structure and excellent coordination and control. Suppliers: supply chain management is improved by it connections. Strategic partners: more things are done by outsourcing and partnership using it. Customers customer relationship management is improved by it connections. Organizations are flatter as it replaces management levels. People, teams and departments are better connected by it. Information exchanges with the external environment and within the organization.