GMS 200 Lecture Notes - Lecture 2: Tony Hsieh, Zappos, Intellectual Capital

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Sui Sui

Document Summary

Work in the new economy is increasingly knowledge based, and people, with their capacity to bring valuable intellectual capital to the workplace, are the ultimate foundation of organizational performance. Workplace changes provide a context for studying management: zappos. com is an online shoe and apparel shop, famous for its (cid:862)happi(cid:374)ess (cid:272)ulture(cid:863, tony hsieh is its ceo. The happiness culture: zappos: company culture and core values, paying new hires to leave, no call time, sales-performance based goals, make customers happier, employees happier, and ultimately, investors happier. Study question 1: what are the challenges of working in the new economy: talent. Someone whose mind is a critical asset to employers and who adds to the intellectual capital of the organization: diversity. The worldwide interdependence of resource flows, product markets, and business competition: technology. Increasing demand for knowledge workers with the skills to fully use technology. 2012 . 22 billion worth of merchandise every day. Wal-mart was founded by sam walton in 1962.