GMS 200 Chapter Notes - Chapter 1: Critical Thinking, Tony Hsieh, Zappos

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Sui Sui

Document Summary

Work in the new economy is increasingly knowledge based, and people, with their capacity to bring valuable intellectual capital to the workplace, are the ultimate foundation of organizational performance. Innovations, challenges (ikea expanding to ksa), expansion, outperforming. Workplace changes that provide a context for studying management: Zappos. com is an online shoe and apparel shop. Zappos places great emphasis on company culture and core values. Make customer happier, employees happier, and ultimately, investors happier. Someone whose mind is a critical asset to the employers and who adds to the intellectual capital of the organization. Gender, age, race, ethnicity, religion, sexual orientation, and able-bodiedness. Workplace diversity is among the most important predictors of a business" sales revenue, customer members and profitability. Diversity will improve the performance of a company. The worldwide interdependence of resource flows, product markets, and business competition. Increasing demand for knowledge workers with the skills to fully use technology. Wal-mart: global leader of information technology innovation.