GMS 200 Lecture Notes - Lecture 1: Human Capital, W. M. Keck Observatory, Competitive Advantage

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Sui Sui

Document Summary

Increasingly knowledge based and people, with their capacity to bring valuable intellectual capital to the workplace are the ultimate foundation of organizational performance. Workplace changes that provide a context for studying management: zappos. com is an online shoe and apparel shop, famous for happiness culture . Paying new hires when they quit: ceo: tony hsich. Talent: intellectual capital: collective brainpower or share knowledge of workforce, knowledge worker: someone whose mind is a critical asset to employees and who adds to the intellectual capital of the organization. Diversity: gender, age, race, ethnicity, religion, sexual orientation. Globalization: the worldwide interdependence of resource flows, product markets and business competition. Technology: increasing demand for knowledge workers with the skills to fully use technology. Ethics: moral standards of what"s good and right in one"s behaviour. Career: core workers, contract workers and part-time workers. Open systems: transforms resource inputs from the environment into product outputs.