GMS 200 Lecture Notes - Lecture 1: Informal Learning, Transactional Leadership, Customer Relationship Management

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Sui Sui

Document Summary

Involves managing operations in more than one country. Resources, markets, and competition are worldwide in scope. In a competitive global business landscape, the increasing demand for talented, knowledge workers is primarily due to the increasing use of low-cost production. (false). The age gap in today"s workplaces is one of the diversity issues that may create major challenges for managers. (true) The recruitment and retention of talented workers is one of the major challenges faced by manager in a global competitive economy (true). According to the katz"s framework on essential managerial skills, low-level managers need to develop more conceptual skills than top-level managers (false). Economic conditions: influence customer spending, resource supplies, and. Legal-political conditions: laws and regulations, government policies, and investment capital. philosophies of political parties. work environment. Technological conditions: rapid changing technology and implications that it has on. Socio-cultural conditions: norms, customs, social values and beliefs on matters such as ethics, human rights, lifestyles.