GMS 200 Lecture Notes - Lecture 4: Human Relations Movement, Mary Parker Follett, Rationality

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Deborah De Lange

Document Summary

Gms200 chapter 2 management learning: past to present. Employees are like robots - taylor"s scientific management. Frederick taylor is known as the father of scientific management, which emphasizes careful selection and training of workers and supervisory support. Max weber bureaucracy promotes efficiency and fairness: bureaucracy an ideal, intentionally rational and very efficient form of organization founded on principles of logic, order, and legitimate authority. Characteristics of bureaucratic organizations include the following: clear division of labour, clear hierarchy of authority, formal written rules and procedures, careers based on merit. Disadvantages of bureaucracy: excessive paperwork or red tape , slowness in handling problems, rigidity in the face of shifting customer or client needs, resistance to change, employee apathy. See figure 2. 3, the foundations in behaviour or human resource approaches to management. Managers and workers should labour in harmony, without one party dominating the other and with the freedom to talk over and truly reconcile conflicts and differences.