GMS 200 Lecture Notes - Lecture 4: Human Relations Movement, Total Quality Management, Applied Mathematics

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Deborah De Lange

Document Summary

Accountability - the requirement to show performance results to a supervisor. Administrator - a manager in a public or non-profit organization. Agenda setting - this activity develops action priorities for accomplishing goals and plans. Competitive advantage - allows an organization to deal with market and environmental forces better than its competitors. Conceptual skill - the ability to think analytically to diagnose and solve complex problems. Controlling - the process of measuring performance and taking action to ensure desired results. Discrimination - actively denies minority members the full benefits of organizational membership. Effective manager - a person that helps others achieve high performance and satisfaction at work. Emotional intelligence - the ability to manage ourselves and our relationships effectively. Environmental uncertainty - a lack of complete information about the environment. Ethics - this sets moral standards of what is good and right in one"s behaviour.