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ITM 100 (256)
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Chapter Summaries Chapters 1 - 9 Summaries

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Ryerson University
Information Technology Management
ITM 100
Ron Babin

Chapter 1 Introduction to the Business Context Business Organizations and the Business EnvironmentWhen we refer to business we mean an organization with one or more people who 1 Decide on common goals to pursue 2 Work together to locate and organize resources 3 Create processes in order to achieve the desired goalsOne strong factor that influences business goals is the business environment o The Business Environment is a complex collection of political economic social and technological factors that organizational leaders must consider when making decisions regarding goals organizational forms and the creation of business value The Changing Organization FormBusiness are now using advanced Information SystemsIS such as Decision support systems DSS and Enterprise Resource Planning ERP Systems GlobalizationGlobalization means that modern businesses are using information technology to expand their market to customers around the globe to find the lowestcost suppliers regardless of location and even to create 24hour business days by shutting work acro
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