ITM 100 Lecture Notes - Lecture 2: Yammer, Business Process, Middle Management

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: O. Turetken

Document Summary

Motivation example: abb , problem: outdated static technology and geographically dispersed. Increase efficiency of existing process: automated steps for what was manual, online registration, enabling entirely new process, change flow of info, replacing sequential steps, eliminating delays. Business process: business process (paying tuition, making parts, what they do, flow of material, info, knowledge, sets of activities, steps, may be tied to functional area or cross-functional, businesses (organizations) Business processes are becoming collaborative and new info systems has to allow different people from diff organizations to fulfill and order, work together, and. More suffisticated info system has to allow share and flow of info to/from different units. Operational level workers vs. middle management vs. executives (power. Transaction processing systems (lowest level of type of systems: serve operational managers and staff, perform and record daily routine transactions necessary to conduct business, ex.