ITM 102 Lecture Notes - Lecture 8: Workflow Management System, Content Management System, Tacit Knowledge

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Ozgur Turetken

Document Summary

To be knowledgeable, a person must understand the information, to make inferences between various tidbits of information presented, and, be able to apply that knowledge into action. Knowledge management (km) involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions. Knowledge management system (kms) supports the capturing, organization, and dissemination of knowledge ( know-how ) throughout an organization. Explicit knowledge consists of anything that can be documented, achieved, and codified, often with the help of it. Tacit knowledge knowledge contained in people"s heads. The following are two best practices for transferring or recreating tacit knowledge. Shadowing less experienced staff observe more experienced staff to learn how their more experienced counterparts approach their work. Joint problem solving a novice and expert work together on a project. Km outside the organization: crowdsourcing the wisdom of the crowd. Social media websites that rely on user participation and user-contributed content.