ITM 410 Lecture Notes - Lecture 6: Data Flow Diagram, Sales Order, Supplier Relationship Management

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 410
• Professor: Lin Ying Dong

Document Summary

Operations management: systematic design, direction, control of processes that transform inputs into services and products for internal/external customers: who"s doing what. Process: activity/group of activities that takes one or more inputs, transforms them, and provides 1+ outputs for its customers. Operation: group of resources performing all or part of 1+ processes. Supply chain: interrelated series of processes within/across firms that produces a service or product to the satisfaction of customers. Supply chain management: synchronization of a firm"s processes with those of its suppliers and customers to match the flow of materials, services, and info with customer demand. External customers: customer who is either an end user/intermediary buying the firm"s finished services/products. Internal customers: 1+ employees or processes that rely on inputs from other employees or processes in order to perform their work. External suppliers: businesses or individuals who provide the resources, services, products, and material for the firm"s short-term and long-term needs.